Help Center
Choose a topic below, or contact support@cs-match.com with a specific question.
Last updated:Account access
Create a Free account with an available sign-in method. Email registration requires an activation link; check your spam folder or request another email from the sign-in page. Use Forgot password for an existing email account. Social sign-in availability depends on provider configuration.
Face search and sharing
Upload a clear photo, select the detected face and review Matches and Similar faces. Compare Domain and Variants and open the source to check context. Scores indicate similarity, not confirmed identity. Share creates a saved public link; Stop sharing revokes that link.
Video and audio analysis
Review the file and analysis settings before starting. Frame sampling affects which moments are examined. Tracks and speaker labels are analysis outputs, not verified identities. Longer jobs continue in the background; return to task history for progress and the available report.
Your voice
Use the microphone with gain controls or upload a clean recording of your own voice. Training can take time in the queue. Once the model is ready, choose a permitted song or try a short push-to-talk message. Converted music tasks offer the final mix and separate vocal and instrumental players when available.
Media conversion
Follow Upload → Configure → Review → Convert → Download. Inspect source tracks, choose a compatible output, set the trim range and review settings. Download results before their displayed expiry. Media Converter accepts uploaded files; downloading a remote video uses the separate Video workflow.
Subscriptions and data
Free and Pro currently share the same feature access. Pro costs $19.99 USD per month and renews until cancelled. Manage it in Account & billing. For data requests, use User Data Deletion; deleting a file does not cancel a subscription.